FAQs

Why am I not receiving Appointment Reminder email notice?

Some of the common reasons why you may not receive our automatic appointment reminder email are:

  • Your email application maybe blocking q-nailsspa.com email.
  • Our email is tagged as SPAM/Junk mail.

Try these two solutions:

  1. Send us a test email to info@q-naillspa.com from the email account that you have registered with us.
  2. Safelist our email domain name, q-nailsspa.com and qnailsspa.com, in your email application (Outlook, Gmail, Yahoo, Hotmail.com, etc.) option settings. Check with your email provider for detail instructions if you don’t know how.

How do I receive Appointment Reminder email notice?

Provide us with your email address when you make your appointment. Please note that we will never sell or share your information with any third parties. We only occasionally email announcement and discount offering. Clients always have the choice to opt-out.

What are spa chair plastic liner?

Plastic liner covers the spa chair bowl eliminating the possibility of cross contamination from prior pedicure services. A new plastic liner is replaced after every service.

Can I “walk-in” for any services?

At Q Nails & Spa, we welcome everyone who comes in for manicure and/or pedicure during our business hours. We offer express and full services to accommodate all your needs. Even if you do not have a reservation as long as our technicians are available.

Are there discounts for special events?

Yes. Any party event (birthdays, bridal showers, weddings, baby showers, holiday parties, etc.) 6 people or more receive 15% off.

It’s my first time getting a facial. Is there anything I should know?

We recommend consulting with your esthetician before you begin your treatment. To discuss your options, new offerings, and what might best benefit your skin type. Please let the esthetician know if you prefer more massage, if you want more extractions, or both. Your esthetician will let you know of any additional service charges that you might request. Our service menu is always available for your reference.

Can I put make-up on after a facial?

Make-up shouldn’t cause any post-facial clogging, unless you’ve had a peel treatment or laser procedure. You should try to keep you skin clean at least for a couple of hours. Otherwise, make-up as you please.

Does the esthetician stay in the room for the whole treatment?

No. Your esthetician may leave your treatment room for a few moments (once or twice during your facial or body treatment) either to mix up a mask or to let you relax. If you get claustrophobic or nervous when nobody’s around just let her know, and she will adjust to your needs.

General Policy Reservations, cancellation, and rescheduling:

We recommend that you make reservations well in advance to ensure availability. Cancellations or rescheduling recommend 24-hour notice. Wedding, bridal parties, baby showers, birthday parties and fundraisers are welcomed.

Late Arrivals:

If you arrive late for your service, we will make every effort to accommodate your full service. If other appointments are scheduled immediately after yours, your service will be shortened and you will remain responsible for the full service price.

Payment & tipping:

We accept Visa/Master credit cards, debit cards, and personal checks. Tipping is customary and typically 15-20% of each treatment’s regular undiscounted price. However, the gratuity you leave is entirely based on your satisfaction.

Gift card policy:

  • Can NOT be redeemed on the same purchased date.
  • Are NOT refundable or redeemable for cash.
  • Can be redeemed over multiple visits.
  • Lost or missing gift cards will not be replaced.
  • Gift card currently have no set expiration date unless marked on the card. We reserve the rights to change the expiration date at any given time.
  • Online purchase mistake refund will be charged a 5% of gift card amount.

No Refund Policy

Due to the nature of our business, we cannot offer refunds on services performed. However, we will do our best to meet your satisfaction.

Personal property:

We cannot be responsible for lost or stolen belongings. We suggest you arrange for your valuables prior to your visit with us.

An important reminder:

Please inform your technician of any medical conditions, pregnancy or medications you are taking, or any notable changes since your last treatment that we should be aware of.